Saturday, January 12, 2008

Sharper Image is broken

Sharper Image, the retail store that prides itself on selling little electronic wonders, can't even maintain its own computer system. For the past month, when attempting to find the value of a gift card on its automated system, the phone goes dead after entering the information and - about 10 minutes later, reports that a "system error" has occurred. Their system error has been occurring for about a month!

Also interesting, their website doesn't allow you to check the balance of a card - a fairly basic function that most retail websites offer. I can only hope that the gift card will cover the balance when I ring up an electric self-cleaning nose hair trimmer and illuminated drink coaster with built in radio. How embarrassing if I were forced to choose between the two.

51 comments:

Jim ~ mydebtblog.com said...

I gave up on the Sharper Image long ago because their gadgets cost way too much. There is a store similar to it called Brookstone. If you have one in your area I would consider checking it out. Gift cards are a waste of time too since so many of them have these policies on them that charges you for not using it until there is no balance left.

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