So today on my online bank statement (for a secondary checking account) appears "FEE" with a series of numbers followed by "$1.00".
So I call them up and, a quick 20 minutes later, ask a customer service rep why I have a $1 fee on my account. Long story short, it would appear they have decided to start charging me an account fee because of a direct deposit that was cut off several months ago. I ask why the fee has suddenly appeared many months later. He can't explain why, but he tells me I am lucky that I avoided paying all those fees in the meantime.
I feel so lucky.
So I ask if he can waive the fee. He can't. So then I ask him if he's going to charge me a $2 fee for calling him on the phone. He is, and he can't waive that either. Why? Because I'm so lucky that I haven't been paying this other fee for so long.
The conversation is simply comical, and keep in mind we're both lighthearted and chuckling through his ordeal. I am laughing because I think the situation is ridiculous, he is probably laughing because he knows I'm a powerless consumer to be toyed with.
I ask to speak to a supervisor, and 5 minutes later I have my $1 fee waived, my $2 fee waived, and my account converted to a different account type to avoid the fee. I guess the supervisor figured $3 was worth keeping a customer.